Privacy Policy

1. Data controller

Controller: Assisteknica

Contact email: geral@assisteknica.pt

Telephone: +351 935 219 724

2. Data we may collect

Through the assistance request form, we may collect:

• name;
• telephone number;
• email address, when provided;
• location or service area;
• type of service requested;
• description of the fault or request;
• other information submitted voluntarily;
• Technical data strictly necessary for the operation and security of the website, such as IP address, access date and time, browser type and related technical information.

3. Purposes of processing

Personal data may be processed to:

• respond to information or technical assistance requests;
• assess and prepare a service visit or quotation;
• contact the customer;
• provide requested services;
• comply with applicable legal, tax or administrative obligations;
• protect the website and systems against abuse, fraud or security incidents.
• With consent, understand website usage and performance through Google Analytics 4 and measure campaigns and conversions through Google Ads.

4. Legal bases

Depending on the circumstances, processing may be based on:

• steps requested before entering into a contract;
• performance of a contract or service;
• compliance with legal obligations;
• Assisteknica's legitimate interests, including security, abuse prevention and appropriate management of enquiries;
• consent, where legally required for a specific purpose.
• Activation of optional measurement technologies depends on consent, which can be refused or withdrawn in Cookie preferences.

5. Data retention

Data is retained only for as long as necessary for the purposes for which it was collected and for any additional periods required by applicable legal or tax obligations.

Enquiries that do not result in a commercial relationship will be deleted or anonymised when no longer needed, unless a legitimate basis or legal obligation requires further retention.

6. Data sharing

Assisteknica does not sell personal data.

Data may be processed by technical providers strictly necessary for website operation, hosting, email or technology infrastructure, within the scope of their functions.

After consent, measurement and interaction data may be transmitted to Google through Google Analytics 4 and Google Ads, as explained in the Cookie Policy.

Data may also be disclosed to public authorities where required by law.

7. International transfers

Some technology providers used by the website may operate infrastructure outside Portugal or the European Economic Area.

Where applicable, legally appropriate safeguards will be used to protect personal data.

8. Your rights

Under applicable law, individuals may exercise, where relevant, the following rights:

• access;
• rectification;
• erasure;
• restriction of processing;
• objection;
• data portability;
• withdrawal of consent where processing is based on consent.

How to exercise your rights

Requests may be sent to geral@assisteknica.pt.

Individuals may also lodge a complaint with the Portuguese Data Protection Authority (CNPD).

9. Security

Appropriate technical and organisational measures are adopted to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.

10. Changes

This Privacy Policy may be updated when relevant legal, technical or operational changes occur.